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IVX Series - Features
Note:
 denotes a feature that is on only IVX 128 Plus and IVX 128 (and not on IVX 20 or IVX 20 Plus);  denotes a feature that is on only IVX 128 Plus and not on either of the other three models.
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Full integration — With an IVX system, just one compact cabinet does what other systems must add together multiple boxes to do. This makes installation and maintenance, just like using IVX itself, much simpler.
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Grows with your business or organization
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Up to 128 call-processing ports.
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16 built-in voice mail ports.
(Eight on IVX 128, six each on IVX 20 Plus and IVX 20.)
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VoIP-ready ‹ The addition of an IVX RNC12 12-Channel Remote Network Card or an IVX RNC3 Three-Channel Remote Network Card allows the capability of integrating voice calls with data traffic over an IP network. This gives you the ability to communicate with a remote office while bypassing the PSTN, providing long distance savings and greater flexibility.
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ISDN/PRI-ready ‹ Makes it possible to enjoy the system¹s enhanced Caller ID features* even over a wideband connection.
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140-hour voice storage.
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24 conference bridges.
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Six-level, 100-branch auto attendant.
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Note: IVX 20 Plus and standard IVX 20 each has up to 20 call-processing ports, six built-in voice mail ports, 30-hour voice storage, eight conference bridges, and a single-level, eight-branch automated attendant (two-level, sixteen-branch on IVX 20 Plus). When you’re ready to grow, either IVX 20 system migrates to an IVX 128 system while keeping all your current IVX Digital Feature Phones.
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Digital Feature Phone
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Fully digital 2B+D.
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Acclaimed look/feel.
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Simple installation with one-pair, non-polarity-sensitive wiring.
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“Ruggedized” design resists abuse and spills.
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 Big, easy-to-read Smart Display™ —
Two-line x 16-character display provides various combinations of the following, depending upon the current operation:
— Date and time
— Current line usage
— Phone number dialed
— Name of caller*
— Elapsed time on current call
— Remaining time on currently playing voice mail message or recorded call
— ACD queue information
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Dedicated feature keys; Esi-Dex™ (indexed speed-dialing) keys; and up/down keys for independent digital control of speaker and handset volume.
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Works with IVX 20, IVX 20 Plus, IVX 128 or IVX 128 Plus, simplifying migration.
High-quality speakerphone — Gives you hands-free ease for both talking and listening when it’s necessary. IVX audio is unusually sensitive for any speakerphone, much less for a phone in IVX’s price class.
Up to 28 fully functional analog ports (two [optional] each on IVX 20 and IVX 20 Plus) — Voice mail, park/retrieve, transfer, page, call waiting, off-premises message delivery () and more.
Background announce — Privately hear intercom messages while talking to outside calls.
Fully featured voice mail
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Message Recycle Bin (“un-delete”)
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Quick Move™ — Press a DSS key during live recording to move the message automatically to that user’s mailbox. Ideal for boss/secretary work.
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Virtual Mailbox Key™ — A programmable function key “tied” to any mailbox; allows easy monitoring of a second mailbox.
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Q&A mailboxes
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Multiple personal greetings
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Quick Groups™ — Simplifies leaving a voice mail message for numerous stations: just press the VOICEMAIL key and then the appropriate station keys.
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Records voice messages with 64 Kbit-per-second sampling — Provides the highest quality sound a telephone line can carry.
Enhanced Caller ID* — IVX delivers maximum call-handling simplicity with no add-on hardware. Every IVX phone has a built-in display, giving your office maximum use of this capability. ESI’s special enhancements let you not only return a call with just a keystroke but also, using Esi-Dex, quickly add the caller to your speed-dial list.
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Missed Call Key ‹ Allows you to review the Caller ID data of your extension¹s last 10 unanswered calls in which each caller didn¹t leave a message. You can return them at the touch of a key.
Six-level, 100-branch automated attendant — Available for as much as or as little use as your business may require. Performs virtually limitless call routing, including directories, automatic day/night operation, transfer-off-premises, pager notification, etc.
Note: IVX 20 Plus has a two-level, sixteen-branch auto attendant; IVX 20 has a single-level, eight-branch automated attendant.
AutoPage™ ‹ Allows a caller forwarded to your voice mailbox to page you (over your business¹s internal overhead paging system) during the personal greeting.
QuickPage™ ‹ Lets one station user QuickPage another station by pressing a designated QuickPage key followed by either a station extension or a programmable key set for a station.
Virtual Answer Key™ ‹ Great for use when you¹re already on another call but you want to give special attention to a second call that is in call-waiting for you. You can set as many as two programmable feature keys to be Virtual Answer Keys. Each plays a recorded greeting telling the caller you know he/she is calling and, depending on programming and the prompt you record, can also give the caller an easy way to dial out to another extension where he/she can gain immediate assistance.
Auto attendant trunk-to-trunk transfer ‹ Makes it possible for your Installer to set up transferring calls off-premises without the need for Centrex.
Off-premises ³reach-me² ‹ Allows a caller forwarded to your voice mailbox to reach you at an external number (e.g., your home phone or mobile phone).
Off-premises message delivery to a cell phone or home phone — Combined with pager notification, this provides impressive notification capability.
Eight message-on-hold (MOH) recordings
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Provide an unsurpassed level of professionalism, without the need for extra equipment.
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Without spending an extra dime (for additional equipment or for music licensing), you can have a professional sound.
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Use the supplied music tracks — or your own.
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Note: IVX 20 Plus and IVX 20 have three MOH recordings each; IVX 20 Plus lets you record one track.
Automatic call distribution (ACD) — Place your sales or service personnel in departments, with calls routed to the longest idle, placed on hold if all are busy, and immedately connected when the first agent becomes available.
TAPI support, for using your PC and your telephone as a team — Provided through a standard DB9 serial interface on the TAPI version of the Digital Feature Phone. Each IVX Series model supports Basic Telephony Service integration to such standard packages as Act!®, Goldmine® and Microsoft® Outlook®.
T1 support — Great for larger offices that can make use of high-bandwidth lines.
Available 64-Key Expansion Console — Simplifies operator duties.
Visual Park Key™ — Allows virtually unlimited park “orbits.” (Also supports park/retrieve with analog phones.) Makes it easy to “park” calls for easy pickup at any station without elaborate codes to remember.
Enhanced headset operation — Allows normal station operation even when using a handset.
Esi-Dex built-in directory
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Works with Caller ID to keep an alphabetical speed-dial list; accessible with just a keystroke and displayed on the Smart Display.
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Three separate speed-dialing lists: personal, station and system.
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Users can now make entries directly from the Digital Feature Phone keypad.
Live call screening — Works like a home answering machine; lets you listen to an incoming message while IVX is recording it. If you want to answer, just lift the handset. Otherwise, IVX will record the message to your voice mailbox for later retrieval.
Live call recording — One-touch ease in recording any conversation, even a conference call. The resulting recording is available for copying to others via voice mail; great for keeping your colleagues “in the loop.”
Call waiting — Works as this feature does at home. Toggle between callers, or allow the second caller to go to your voice mailbox. The Smart Display keeps you informed.
Quick Groups — Have a thought to share with others? Press the VoiceMail key and the appropriate Station Keys (soft feature keys programmed for specific extensions) and instantly leave a voice message for all.
Verbal Help Key™, Verbal User Guide™ and Web-based help — Combine to provide instant, context-sensitive help with programming and just plain using your IVX phone system.
One-touch access to a number of features — Why enter arcane codes when you can just press VOICEMAIL to get into voice mail? Or CONF to do a conference call? Or TRANSFER to transfer a call? The IVX way is the easy way.
Programmable feature keys
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Provide one-touch access to stations, lines, speed-dialing, agent log-in, service observing and other features.
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Tri-color LEDs make keys’ use even easier.
Dedicated overhead paging interface
Windows® 95/98-based Esi-Access package — Simplifies system installation and maintenance.
Call statistics
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IVX 128 Plus and IVX 128 deliver detailed reports at the touch of a key.
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Each IVX Series phone provides SMDR.
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