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Artisoft Televantage Feature List
Personal Call Management
- Call/message screening
- Caller ID, PIN and voice-prompt identification
- Caller announcement
- Take call, transfer, send to voice mail
- Live message screening
- Call grab-back from voice mail
- Paging
- Call Control
- Multiple call management
- Screen pop & audio pop of incoming calls
- One-click toolbar for tasks: Take call, send to voice mail, screen message, hold, transfer, record, conference
- Smart Do-Not-Disturb
- Live operator console with user status
- Grab and hold
- Music/audio and ring-back reminder
- Universal/directed call pickup
- Call waiting
- Customizable internal/external rings
- Individual extensions and DID
- Voice Mail Management
- Telephone and desktop PC access
- Message callback
- Send, reply, forward, save, delete, undelete
- Urgent and private special handling
- Message waiting notification with choice of lamp, stutter dial tone, LCD screen,
e-mail/pager
- Personal and shared mailboxes
- Password security
- Message date and time stamps
- Audio import/export to .WAV file
- Voicemail folders
- Drag & drop control
- Direct access to any message in any order
- Point & click playback through PC or phone
- Unread, urgent, private indicators
- Text annotations
Unified Messaging
- Exchange synchronization for integrated
voicemail/e-mail messaging via Outlook
- Fax detection and routing
- Dialing and screen-pop PIM integration with ACT!, GoldMine, and Outlook
Call Center Capabilities
- Call/message screening
- Automatic Call Distribution (ACD)
- Simultaneous, round robin, or top down call
routing to agents
- Call queuing in order received
- GUI display of calls waiting
- Custom hold messages
- Web-enabled call center support
- Call Center Reporter - Optional ACD statistics
reporting module
Customer Relationship Management
- Personalized Call Handling
- Multiple customized voicemail greetings
- Customized call routing
- Caller-specific or caller categories
- Contact Management
- Company and personal phone directories
- One-click calling
- Caller identification association
- Call logging, annotating and reporting
- Dialing and screen pop PIM with integration via Outlook, GoldMine, or ACT!
- Software Developer Kit
- IVR Plug-ins
- TAPI-compliant service provider
Integrated Voice-over-IP
- H.323 VoIP gateway
- Toll bypass
- Branch office tie-line
- Web client with graphical access to voice mail, all settings, and preferences
Remote Access
"Follow me" call forwarding
Customized "find me" routing lists
Remote call screening
Unlimited forwarding numbers
Internal, external, Centrex, or IP locations
"Where am I" registration
Web client with browser access to voicemail, all settings, and preferences
Paging with Caller ID information
Multilevel Auto Attendant
- Automated or receptionist answering
- Voice-guided telephone user interface with
multilingual support
- Dial-by-name internal/external directories
- Customizable greetings and menus
- Multiple attendants customized per trunk
- Off-hours and holiday schedules
- Multilevel menus
- Time-out routing to any extension or attendant
- Personal operators
- Caller-specific language prompts
System Administration
- Windows-based application
- Local and remote administration
- Dialing and feature restrictions
- Automated e-mails for system errors
- Varied levels of permissions for trunks, users, and system defaults
- Automatic backups
- NT Event logging
Fault Tolerance
- RAID drives and UPS support
- Multiple trunk emergency bypass
- LAN independent
- E-mail notification of NT events
Technical Specifications
- Pentium 200 MHz, 128 MB RAM minimum server
- MS Windows NT 4.0 server (SP 4) or Windows 2000
- MAPI and SMTP e-mail support
- TAPI service provider
- Dialogic SCSA boards
- Analog loop start, Centrex, T-1, E-1, ISDN & BRI PRI trunks
- H.323 terminals
- Standard handsets, speaker phones, cordless
phones
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