Call Recording and Quality Monitoring Software

Improve your business operations with an integrated quality management and call center optimization suite.

There are many reasons why companies choose to record and monitor their telephone interactions. From observing business processes in action to improving customer service, CallRex Quality Management Suite™ offers the tools necessary to improve your business. Comprised of CallRex Call Recording™, CallRex Computer Recording™, and CallRex Agent Evaluation™, the suite is the ideal tool for emerging contact centers.
Contact center and workforce optimization solutions from Telrex
Call Recording

Companies of all sizes benefit from call recording technology. Resolve customer disputes, comply with legal requirements, increase employee productivity, and improve customer service using call recording and live monitoring software.

CallRex Call Recording software features a Web-based user interface that is designed for ease-of-use and simplicity. Authorized users can view the status of users in real-time, silently monitor calls, and set triggers for call recording. Calls can be recorded full-time, on-demand, or using triggers. Export call recordings for e-mail, linking to CRM or other business systems.
Computer Recording

Capture the entire interaction—telephone and computer activities—using CallRex Computer Recording in concert with CallRex Call Recording software. Desktop monitoring software enables you to ensure consistent and correct use of business systems, identify training opportunities, and remove barriers to employee productivity.

Administrators can set recording profiles to suit their business needs; from recording computer activity throughout the day to recording screen activities exclusively when users are on the telephone. After-call work can be recorded for comprehensive quality monitoring programs.
Agent Evaluation

Equip your employees to deliver better customer experiences through quality monitoring and agent coaching with CallRex Agent Evaluation software. Employees will benefit from feedback and training utilizing live customer calls and objective feedback mechanisms. Flexible scorecard templates allow you to tailor your quality assurance program to your business needs. Deliver objective employee evaluations, coach employees for improved success, and track performance improvements over time using CallRex Agent Evaluation software.