Virtual Call Center Software
The Market-Leading Virtual Call Center Software for any Call Center
Our virtual call center products include all of the features you need to run your call center operations effectively. The Five9 product line’s breadth of inbound and outbound functionality is unique among cloud-based call center software providers. Our award-winning software was built from the ground up to be:
- Affordable and functional
- Fast and simple to deploy
- Easy to learn and use
Build your call center in the cloud
Eliminate the hassle and expense of your outdated infrastructure. Five9 offers all the functionality of on-premise technology, with all the cost savings benefits of cloud computing.
Everything you need to amaze your customers
The world’s leading virtual call center software enables you to delight your customers while lowering your costs and transforming your business. With Five9, every time you talk with your contacts, it improves your bottom line.
Virtual Call Center Features
Inbound Features
ACD
Route callers to the right queue, with the right priority, and route them to the next available agent with the right skills.
IVR
Walk callers through self service applications or gather caller information needed to identify the best available agent.
CTI
Improve productivity by giving agents relevant and timely contact information, and integrate phone controls with your applications.
Text-to-Speech
Provide dynamic information to your contacts by automatically converting text data into spoken words.
Toll-Free Numbers
Provision new toll-free, international toll-free and DID numbers, or migrate existing numbers for your inbound call center.
Call Conferencing
Build sophisticated IVR applications that allow callers to create conference calls, by calling additional phone numbers to add participants.
Voicemail
Offer your callers an opportunity to leave voicemails for individual agents or the next best available agent.
Agent Scripting
Enable agents to deliver a consistent message to contacts, with a web-based agent script tailored to the purpose of each call.
Call Recording
Assess the quality of agent performance and the customer experience, and use recordings as supporting documentation for transactions.
Quality Monitoring
Ensure a positive customer experience by silently monitoring agent conversations with contacts, whisper coaching and barging in when needed.
Historical Reporting
Gain insight into call center performance, using over 100 customizable reports on ACD Queues, Agents, Calls, Campaigns, and more.
Real-Time Reporting
Use personalized dashboards, views and alerts to monitor real-time call center statistics on ACD Queues, Agents, and Campaigns.
Contact History Database
Maintain contact information and call activity so that it’s available for IVR applications and at agents’ fingertips while handling calls.
Cloud APIs
Build advanced software integrations between Five9 cloud-based call center software and other enterprise software applications.
At-Home Agents
Support virtual call center operations with a distributed workforce, flexible resource allocation, and new hiring models.
VoIP
Leverage the low cost and high scalability of the internet for your phone calls, with crystal-clear voice quality.
CRM Integration
Leverage our pre-built integrations to leading cloud-based CRM vendors Salesforce, NetSuite, RightNow, and Leads360.
Outbound Features
Predictive Dialer
Boost productivity by automatically calling multiple contacts based on estimated agent availability, filtering out no-party-contacts.
Power Dialer
Increase productivity by simultaneously calling multiple contacts when an agent becomes available, filtering out no-party-contacts.
Progressive Dialer
Automatically call individual contacts when an agent becomes available, filtering out no-party-contacts.
Preview Dialer
Automatically call individual contacts when an agent becomes available, filtering out no-party-contacts.
Agent Scripting
Enable agents to deliver a consistent message to contacts, with a web-based agent script tailored to the purpose of each call.
Campaign and List Management
Operate multiple outbound and auto dialer campaigns using one or more lists, with robust contact filtering and dialing parameters.
DNC Compliance
Comply with applicable calling regulations by handling do-not-call (DNC) requests across your outbound and inbound operations.
Data Import
Easily import outbound calling lists and contacts with a user-friendly wizard or automatically via FTP.
Call Recording
Assess the quality of agent performance and the customer experience, and use recordings as supporting documentation for transactions.
Quality Monitoring
Ensure a positive customer experience by silently monitoring agent conversations with contacts, whisper coaching and barging in when needed.
Historical Reporting
Gain insight into call center performance, using over 100 customizable reports on ACD Queues, Agents, Calls, Campaigns, and more.
Real-Time Reporting
Use personalized dashboards, views and alerts to monitor real-time call center statistics on ACD Queues, Agents, and Campaigns.
Contact History Database
Maintain contact information and call activity so that it’s available for IVR applications and at agents’ fingertips while handling calls.
Cloud APIs
Build advanced software integrations between Five9 cloud-based call center software and other enterprise software applications.
At-Home Agents
Support virtual call center operations with a distributed workforce, flexible resource allocation, and new hiring models.
VoIP
Leverage the low cost and high scalability of the internet for your phone calls, with crystal-clear voice quality.
Web Callback
Integrate websites with Five9 so that visitors can request immediate or scheduled callbacks from your call center.
CRM Integration
Leverage our pre-built integrations to leading cloud-based CRM vendors Salesforce, NetSuite, RightNow, and Leads360.