The Great PointTM Managed IP Telephony platform is one of the latest classes of products that leverage a highly integrated, turnkey platform for VoIP phone systems. The solution ensures maximum uptime, dramatically reduces implementation time and eases onsite administration via centralized web management.
With its single, onsite IP-PBX router, the Great Point Managed IP telephony platform delivers a powerful feature-set for companies that were previously only available through large, complex telephony systems, including:
- Remote/Mobile integration with “Find-me Follow-me” for simultaneous ringing of desk and cell handsets Robust Call Routing and Processing to facilitate call handling
- Advanced messaging capabilities
- Music or marketing messages on hold
- Unique 911 capability that can even pinpoint the location of remote users
Great Point delivers many valuable features to SMB customers, including:
- Fixed mobile convergence for one phone that works everywhere to reduce equipment costs
- Unified communications for converged IM, text, email, fax and voice mail
- Productivity suite for rapid time to ROI
- Plug-and-play installation for rapid implementation and easy scalability
- “Anywhere” administration that can be handled remotely by the Whaleback Managed Service Center, or onsite
Because Great Point is a consolidated platform with a single server for a smaller footprint, it greatly reduces installation time – by up to 70 percent – to ease the purchase decision and minimize the disruption of implementing a new business communication solution.
New Great Point Features
Server
- Based on industry-standard operating systems
- Integrated RAIL ports to optimize reliability, local survivability and business continuity Industry standards
- Small form factor, Designed for 20 year MTBF for highest reliability of any communication system in its class
Installation
- USB Activation Key install for new customers
- Plug-and-Play server activation for easy deployment
- No pre-programming necessary of Polycom phones – server address is automatically discovered for reduced complexity
Configuration
- Simple Configuration Worksheet to support all product packages and bundles
- Centralized web administration of all features (reseller access as of SP1)
- Off line administration of site configuration (reseller access as of SP1)
- Different 911 addresses can be configured for each station, even if they have the same extension number
- Calls back to station from 911 answering point will be routed to the station that placed the 911 call
User Services and Benefits
- Find-me follow-me for simultaneous/sequential ringing of desk phone and cell phone
- Cascade to allow diversion to alternate voicemail
- Call accept mode to prevent out-of-range cell phone from stealing a call
- Time of day rules for find-me follow-me
- Time of day rules for Main Number routing
- Music-On-Hold for station to station calls
- Multi-Level Automated and Personal Attendants
- Voice Messaging
- Check of multiple mailboxes from single call
- Play destination name when sending a message
- Skip forward/skip back
- Return call to voicemail caller
- Collaboration Suite for Web and Audio Conferencing
- Road Warrior and Remote Office integration
Call Processing
- Polycom SoundPoint IP-321, IP-331, IP-335, IP-450, IP 550, IP 560, IP 650, IP 670 and SoundStation IP 5000/6000/7000 are supported
Network Administration & Troubleshooting
- New ease-of-use administration views for fast implementation and management
- Software Upgrade
- Faster upgrade through remote management
- Ability to stage by sending software but install at most convenient times