Telecor CTI Applications – VS Attendant
Telecor VS Attendant reception console application enables a receptionist to direct and process calls on a PC while working in other Windows®-based applications. This robust CTI client application for the Telecor VS1 business telephone system adds the functionality of a reception console to the PC, eliminating the need for a costly separate switchboard. Routine call processing operations such as setting up conference calls, paging over an intercom system, and parking calls can be performed on the desktop, in a Windows environment, while at the same time easily moving into and out of other Windows-based applications.
The application is simple and easy to use, so that gains in efficiency are immediately apparent. No extensive training or experience is required to use Attendant. Maximum efficiency is built into the interface ‹ more calls can be answered quickly and more information can be passed along with each call.
Features
ACD Group Information – Enables monitoring of ACD activity.
Caller Database – Builds a database of previous callers and where those callers have been transferred.
Caller ID Name and Number – Enables user to transfer Caller ID information to other extensions throughout the system.
Call Merging – Permits the Attendant98 user to merge two external calls.
Conference Room Information – Enables monitoring of conference call activity.
Discreet Call Screening – Users can preview incoming calls through Caller ID prior to answering them.
Display Messaging – User can send a text message when transferring a call to an extension.
Drag-and-Drop Transfer – Calls can be transferred with the click of the mouse.
Extension Status – Shows which extensions are in use, in DND mode or have voice mail at any given time.
Messaging – Attendant98 can send a text message when transferring an outside call to an extension.
Personal Speed Dial – Program up to 1,000 personal phone numbers.
Resizeable and Arrangeable Layout – Users can customize their Attendant windows.