Telecor CTI Apllications - Connect98
Connect98 is a CTI client application for the
Telecor VS1
business telephone system. By uniting the phone and the PC, Connect98
makes both of these indispensible tools more productive. Using
Connect98, up to ten calls can be handled at once ‹ you can also
prioritize callers, route them through the phone system, and link calls
to data in Personal Information Manager applications. Make the most of
your phone and your PC ‹ with Connect98.
Connect98 software is a CTI client
application from Telecor that makes businesses more productive by
integrating all the functionality of a telephone into the dynamic
framework of a PC. Working as a station application for the powerful Telecor
VS1 business telephone system, Connect98 operates within a familiar
Windows®-based enviornment, enabling simultaneous management of up to 10
calls by activating a wide array of call control features with a simple
click of the mouse.
Microsoft® Compatibility
Connect98 works with many popular off-the-shelf Windows-based
applications, sharing data and commands via Dynamic Data Exchange (DDE)
or the Microsoft Telephony Applications Programming Interface (TAPI).
This means calls are handled smoothly and customer contact information
can be accessed quickly ‹ in short, Connect98 is a revolutionary way
of maximizing the effectiveness of every call.
Support for single-line phones connected with
Connect98
The following occurs whether or not Connect98
or the PC is running:
- The phone rings.
- When taken off-hook, a ringing single-line phone
answers the incoming call without having to interact with the
Connect98 console.
- Users can dial the single line phone rather than
using the Connect98 interface to dial.
Support for Connect98 with PCOM
If the station is configured as a "Connect w/PCOM" port
type, a dial tone is always presented to the user when the phone is
off-hook and there is no connection. If the station is configured as a
"Connect w/CTIM" port type, a dial tone is presented to the
user ONLY when Connect98 or the PC is NOT running. This is to prevent a
user wearing a headset with a CTIM or PC Card from hearing a constant
dial tone when not connected to a call. If Connect98 or the PC is NOT
running, only one line is available for making or receiving calls.
Features
Account Code Tool - Allows efficient
tracking of calls by coding calls for SMDR tracking.
ACD Status Window - User can monitor
Automatic Call activities such as the number of users logged on or the
number of calls in the queue.
Away From Desk - Notifies user of
incoming calls when away from his desk.
Blind Hold - User can place calls on
hold without connecting to the call.
Blind Transfer - Enables user to
automatically transfer calls to a specific extension or voice mail.
Caller ID Name and Number - Enables
the user to transfer Caller ID information to other extensions
throughout the system.
Call Bar - Miniature version of the
Calls window that enables user to make and receive calls without running
Connect98 in full-screen mode.
Dynamic Data Exchange (DDE) -
Integratable with DDE-friendly applications to share data and commands.
Discreet Call Screening - Enables
user to preview incoming calls through Caller ID prior to answering
them.
Display Messaging - User can send
text message when transferring call to an extension.
Extensions List - User can look up
internal phone numbers quickly and easily.
Personal Phonebook - User can
customize up to 1,000 speed dial entries.
Phone System Directory - Includes
user, ACDs, Groups and Guest Mailboxes. Simultaneous Call Handling - Can
accept up to 10 calls at the same time.
Station Status - Monitor five
different stations, Groups, ACDs, or conference rooms. Allows
direct-dial by double-clicking the desired station.
Telephony Applications Programming Interface (TAPI)
- Integratable with TAPI compliant applications to perform screen pops
and call control.
Voice Mail Message Indicator - Alerts
user to new voice mail messages. |
