Telecor VS1 - Features
Automatic Call Distribution (ACD) -
ACDs answer, organize, prioritize, and route incoming calls automatically
to the appropriate agent. Ten ACD queues are possible with a maximum of
96 agents.
ACD Group Information - Monitors call activity
within the ACD. ACD Account Number - Enables a user to log on to one or
more ACD queues.
Automated Attendant - Answers and routes
incoming calls, eliminating the need for a dedicated attendant. Up to
20 automated attendants can contain routing information for day, night,
weekend, and other configurations.
Announced Transfer - User can announce
a call before transferring to another extension.
Attendant Messaging - With Attendant98 the
receptionist can attach a text message to transferred calls.
Auto Paging - Automatically announces a
call waiting at an extension over a paging system.
Blind Hold with Message - Enables the user
to put a call on blind hold with a notification that the caller has been
put on hold.
Call Forwarding - Incoming calls can be
forwarded to another extension. Caller ID - Displays the name and number
of the caller when the phone rings.
Call Pickup - User can answer calls ringing
or on hold at other extensions.
Call Reporting - User can answer calls
ringing or on hold at other extensions.
Call Screening - User can view Caller ID
and text messages prior to answering a call.
Call Waiting Tones - Alerts user of an
incoming call while on another line.
Caller ID Routing - Routes calls to specific
extensions based on Caller ID information. Centrex Support - Picazo VS1
phone system supports the use of Centrex lines.
CO Flash - A signal to the Telephone Company
or Central Office (CO) indicating that special instructions will follow.
Conferencing - Three 16-party virtual conference
rooms available.
Cordless Phone Support Dial By Name - Caller
can access an extension by dialing a person's name.
Direct External Programmable Dialtone -
Enables user to eliminate dialing "9" to make an outside call.
Direct Inward System Access (DISA) - Enables
a user to access system features from outside as if calling from an extension.
Direct Inward Dialing (DID) - Callers dial
a dedicated number to reach an internal extension.
Dialed Number Identification Service (DNIS)
- Identifies the number a caller used to call the system, enabling one
trunk group to serve multiple applications.
Flexible Ringing Assignments - Enables
user to program a CO line to target multiple destinations, such as a receptionist
or voice mail.
Flexible Station Numbering - Extensions
can be numbered according to physical or departmental location.
Group Ring - Incoming calls ring at a group
of extensions.
Guest Mailboxes - 200 virtual voice mail
extensions for users without a physical phone.
Handsfree Intercom - Automatically connects
internal calls for two-way communication through the telephone speaker.
Least Cost Routing - Routes outgoing calls
to the correct CO line pool and uses the appropriate access code to be
dialed.
North American Numbering Plan (NANP) Compatible
Network Card I/F - NovellÆ Netware Æ Interface compatible.
Off Premise Extension - An
off-site extension, ideal for after hours.
Parked Call Return - Parked calls will
ring back to the station that parked them.
Private Line Assignment - Dedicates a CO
line to a specific station.
Programmable Relays - Two dry contact relays
for devices such as security locks or entrance lights.
Promotions on Hold - Informs customers about
new products or promotions.
Scheduled Events - Enables the phone system
to change the way it interacts with callers, using different answering
modes at scheduled times or events.
SiteLink™ - System Management Application
that provides configuration and diagnostics capabilities, remote site
access, and management.
Station Message Detail Recording (SMDR)
- Provides detailed call information for station and ACD reporting.
T1 Interface - Up to two T1 interface cards
are supported.
Toll Restriction - Restricts specific phones
from making certain types of calls, such as long distance.
Universal Ports - On the Picazo Port Expansion
Unit, eight of the 16 ports can be either station or CO lines. Station
ports can be configured for digital or analog use, eliminating the cost
of specially dedicated lines.
Voice Mail - More than 30 hours of voice
mail storage is available. User can record a personal greeting and establish
a secure 4-digit passcode.
Features include:
Sending Options - Send Message, Replay
Message, Cancel Message, Re-Record Message, Resume Recording, Group Broadcast,
Forward Message with Comments.
Message Playback Options - Replay, Pause,
Delete, Save, Fast Forward, Rewind. Caller ID Stamp
Message Escalation - Can forward messages
to up to 20 other voice mail extensions.
Time/Date Stamp on Message Voice Mail Notification
on a Digital Pager - Alerts a mobile user to new voice mail messages
through his pagers, displaying Caller ID.
Y2K Compliant Zone Paging - Page a specific
department or area. 20 software configuration zones are available.
